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Browse our frequently asked questions below

if you don’t find your answer feel free to contact us

 

Why L8 Flight? WE ENGAGE US TOO!
We are Swiss company with years of experience and high business standards.
What does L8 do for me? FIGHT THE AIRLINE.

 

L8 will help you assess your right to compensation on disruptions you have experienced when flying. Disruptions are usually of three kinds: Delayed flight, Cancelled flight or what is commonly known as “Denied Boarding” which includes downgrading.
L8 is also able to determine which flights you were travelling on in the past that may entitle you for compensation (see below). In many cases, you can claim after several years.

How does it work? SUBMIT CLAIM and RECEIVE REFUND.

For you, it’s pretty simple: just tell us of your flight (code and date) and we will crunch our databases to figure out what happened and whether you may be entitled to compensation.
L8 does all the work behind the scene: and that include fighting with the airlines as in some cases they are reluctant to pay out even when the law tells they have to. Some airlines have developed tactics that a lone passenger will find hard to battle against. We are used to this and take all legal steps necessary to ensure success. For a good reason: If you don’t get compensation, L8 doesn’t get paid!
L8 has developed tools that searches you inbox (with your authorization of course!) for older flights, so, we’ll fight for you on as many cases as you may have a right to claim for.

Which flights are concerned? CANCELLED, DELAYED...

Quite a few really, the basic rule of thumb is that if your flight was delayed or cancelled and that you arrived at destination more than three hours after the scheduled time of arrival, there might be a case. Airlines have the right to invoke extraordinary circumstances (and they do!) But we have huge databases that help us to validate (or invalidate) these pretences. It goes from weather historical databases, flights and aircraft historical tracking. Not much we can’t know about!
There are several regulations that come into play, including the Montreal convention, EC regulation 261/04 and US rules. So, depending on which airline, what route you were flying along, the cases can be pretty different. We are here to check all applicable regulations and their interrelations for you.

How much can I get? UP TO 600 EUR.

It’s a mix between flight status and distance and overall delay at destination. Claims may be valid from 2 hours delay (cancelled flight, replaced) but the general rule of thumb is that if you arrived 3 hours late there is a possible claim. Distance of the journey enters in consideration; there are three main categories with European law: less than 1500 km (930 miles) more than 3500 and in between.
The Airlines that are subject in Europe are all European carriers but non-European airlines are also bound by the law for flights outbound from Europe: Be smart when you book your trips ! Prefer European airlines to non-European Airlines: an example: flying from Singapore to Paris Charles de Gaulle may entitle you to 600 Euros compensation if you were on a European carrier and were delayed but nothing if the carrier was not ! In this example, the return flight would entitle you to a claim anyhow.
Basically the compensation starts at 125 Euros per passenger and reaches a maximum of 600 euros. Some of your expenses may be reimbursed too if the Airline did not provide you with their assistance (duty of care) which is owed to you from 2 hours delay.

How much is that in USD or GBP? AROUND 700 USD or 500 GBP.
Euro and US Dollar are standing at more and less on 1:1,2. So, beside refund amount that is defined by claimed flight parameters, precise amount in USD depends on actual date of flight/claim/refund.
Were you told your rights? IN WRITING!

As soon as a delay is over 2 hours the airlines have the obligation to inform you on your rights IN WRITING. Very few actually do so, often referring to the small imprint posted at boarding gate. This is not sufficient and will help in consideration of your case.
More than often, ground staff offers incorrect information, misquoting internal rules (we hope it is done in good faith, but we sometimes wonder…). Keep as much proof of what you have been told and by whom.

My ticket was low-cost, can I claim? YES.
Yes. The compensation is based on the principle that you suffered a disruption; it is the time of that disruption that opens right to compensation, not the price paid. So whether you flew for 50 euros or in first class, the compensation will be the same. The compensation can be much more than the price you paid for our tickets as this is not the relevant point.
The Airline gave me a voucher for food, can I still claim? YES.

Yes. These vouchers (often not very generous) are in response to the “Duty of care”. This duty is due as soon as he delay is over 2 hours. In the same manner, if you get grounded in an airport which is not at your usual residence place, the Airline should offer you hotel accommodation. If you don’t receive this duty of care, keep your bills!
Compensation for non-provided duty of care CAN be added to compensation for delay. They are two different elements, so, yes, you can claim for the delay as well.

Can I claim for reimbursement of my ticket or expenses? YES.
In some cases, yes you can, send us all your expenses we will advise you on this issue. In any case, when travelling, you should always keep your bills, they might come handy later.
Why shouldn’t I do it myself? TRY, but...

You’re welcome to do that of course, but experience shows that many claims submitted by an individual get rejected on false pretences. Not to mention the tactics used by some airlines to make your life difficult, like not answering, asking for documents not in your possession any longer but not necessary … the list is unfortunately very long.
On top of this, the legal aspects can be tricky, there is a lot of Jurisprudence to be aware of in order to not get rejected under a false pretence.
And finally, you need to verify if what the airline says is true: our databases are there for that.

How much does it cost me? From 0 to...

Nothing if we don’t get your compensation: plain and simple. If we are successful, and only then, we charge 25% of all monies recovered on your behalf (or their equivalent would you get payment in vouchers or other in-kind means).
The airline normally pays us directly as per our agreement, and we commit to refund you at short notice once the money has been received by us.
Our success fee may be subject to VAT, but being a Swiss company, VAT is only due to services rendered to Swiss residents.

How long does it take? Few week to few months...
Unfortunately, there are no straight answers to this question. Some airlines are relatively fair when it comes to complying with the law but some still try and make it difficult. We have had cases that took several months to attain success as the airline only responded to legal action or after submission to the National enforcement bodies, those procedures length is outside of our control but we continue to monitor and push for quick resolution.
And what about court expenses? YOU HAVE NONE.

As we said – once we find your claim is eligible we are taking the full risk of the entire process, even if it means we have to go to court to win your right. Expenses are on us if we loose, and on the airline company when we win.

Can I claim for several passengers? YES.

 

If you travel party was composed of several fellow passengers, you may submit to us the claims of your fellow passengers. However you must confirm having been given the right to do so and commit to remit to your fellow passengers their due.
We advise to regroup passengers traveling on the same reservation number.
Joining a claim for several passengers will give more power to the claim and increases your success chances.

Should I tell other passengers about L8Flight.com as well? YES!
Of course! Not only it will help our business but the more concomitant claims there are the more likely a success is. The other passengers are also suffering from this disruption that is more often than none a dreadful experience: Don’t let the Airlines avoid their duties.
I missed (or didn't take) my flight, do I have any rights? MAYBE.
First check if your ticket is reimbursable and check with your insurance or credit card if you bought your ticket via card. In any case, some of the taxes that were levied by the airline are only due IF you actually board the plane, in particular the Airport taxes. The airline MUST reimburse these at least. L8Flight also helps you for this process.
Can I claim old delayed or cancelled flights? YES.
Depending on a country, you can claim all cancelled and delayed flight up to 6 years ago. It is important to keep documents needed for claiming and refund process. But, if you do not have every detail, informations are still available in airlines and airports databases and L8 Flight can easily recover and use them for a new claim.

World Airports

Click on a tabs above to quickly find an airport - by alphabetical order by name, city, country or airport code name.

 

 

 

 

Antalya AYT Antalya Turkey

Arlanda ARN Stockholm Sweden 

Ataturk IST Istanbul Turkey 

Bangalore BLR Bangalore India 

Barajas MAD Madrid Spain 

Barcelona BCN Barcelona Spain 

Ben Gurion TLV Tel-Aviv Israel 

Brisbane Intl BNE Brisbane Australia 

Brussels Natl BRU Brussels Belgium 

Capital Intl PEK Beijing China 

Changi Intl SIN Singapore Singapore

Charles De Gaulle CDG Paris France

Chennai Intl MAA Madras India 

Chhatrapati Shivaji Intl BOM Mumbai India

Cointrin GVA GenevaSwitzerland

Domododevo DME Moscow Russia  

Don Muang Intl DMK Bangkok Thailand

Dubai Intl DXB Dubai United Arab Emirates

Dublin DUB Dublin Ireland

Dusseldorf DUS Duesseldorf Germany

Eleftherios Venizelos Intl ATH Athens Greece

Fiumicino FCO Rome Italy

Frankfurt Main FRA Frankfurt Germany

Franz Josef Strauss MUC Munich Germany

Gardermoen OSL Oslo Norway

Gatwick LGW London United Kingdom

Geneva Cointrin GVA Geneva Switzerland

Gimpo GMP Seoul South Korea

Hamburg HAM Hamburg Germany

Heathrow LHR London United Kingdom

Helsinki Vantaa HEL Helsinki Finland

Hong Kong Intl HKG Hong Kong Hong Kong

Incheon Intl ICN Seoul South Korea

Indira Gandhi Intl DEL Delhi India

Jeju Intl CJU Cheju South Korea

Kastrup CPH Copenhagen Denmark

Kuala Lumpur Intl KUL Kuala Lumpur Malaysia

Lisboa LIS Lisbon Portugal

Luton LTN London United Kingdom

Malaga AGP Malaga Spain

Malpensa MXP Milano Italy

Manchester MAN Manchester United Kingdom

Melbourne Intl  MEL Melbourne Australia

Narita Intl NRT Tokyo Japan

Orly ORY Paris France

Pulkovo LED St. Petersburg Russia

Sabiha Gokcen SAW Istanbul Turkey

Schiphol AMS Amsterdam Netherlands

Schwechat VIE Vienna Austria

Sheremetyevo SVO Moscow Russia

Son Sant Joan PMI Palma De Mallorca Spain

Stansted STN London United Kingdom

Suvarnabhumi Intl BKK  Bangkok Thailand

Sydney Intl SYD Sydney Australia

Taoyuan Intl TPE Taipei Taiwan

Tegel TXL Berlin Germany

Xianyang XIY Xi'An China

Zurich ZRH Zurich Switzerland

Amsterdam AMS Schiphol Netherlands

Antalya AYT Antalya Turkey

Athens ATH Eleftherios Venizelos Intl Greece

Bangalore BLR Bangalore India

Bangkok BKK Suvarnabhumi Intl Thailand

Bangkok DMK Don Muang Intl Thailand

Barcelona BCN Barcelona Spain

Beijing PEK Capital Intl China

Berlin TXL Tegel Germany

Brisbane BNE Brisbane Intl Australia

Brussels BRU Brussels Natl Belgium

Cheju CJU Jeju Intl South Korea

Copenhagen CPH Kastrup Denmark

Delhi DEL Indira Gandhi Intl India

Dubai DXB Dubai Intl United Arab Emirates

Dublin DUB Dublin Ireland

Duesseldorf DUS Dusseldorf Germany

Frankfurt FRA Frankfurt Main Germany

Hamburg HAM Hamburg Germany

Helsinki HEL Helsinki Vantaa Finland

Hong Kong HKG Hong Kong Intl Hong Kong

Istanbul IST Ataturk Turkey

Istanbul SAW Sabiha Gokcen Turkey

Kuala Lumpur KUL Kuala Lumpur Intl Malaysia

Lisbon LIS Lisboa Portugal

London LGW Gatwick United Kingdom

London LHR Heathrow United Kingdom

London LTN Luton United Kingdom

London STN Stansted United Kingdom

Madras MAA Chennai Intl India

Madrid MAD Barajas Spain

Malaga AGP Malaga Spain

Manchester MAN Manchester United Kingdom

Melbourne MEL Melbourne Intl Australia

Milano MXP Malpensa Italy

Moscow DME Domododevo Russia

Moscow SVO Sheremetyevo Russia

Mumbai BOM Chhatrapati Shivaji Intl India

Munich MUC Franz Josef Strauss Germany

Oslo OSL Gardermoen Norway 

Palma De Mallorca PMI Son Sant Joan Spain

Paris CDG Charles De Gaulle France

Paris ORY Orly France

Rome FCO Fiumicino Italy

Seoul GMP Gimpo South Korea

Seoul ICN Incheon Intl South Korea

Singapore SIN Changi Intl Singapore

St. Petersburg LED Pulkovo Russia

Stockholm ARN Arlanda Sweden

Sydney SYD Sydney Intl Australia

Taipei TPE Taoyuan Intl Taiwan

Tel-Aviv TLV Ben Gurion Israel

Tokyo NRT Narita Intl Japan

Vienna VIE Schwechat Austria

Xi'An XIY Xianyang China

Zurich ZRH Zurich Switzerland

Australia Brisbane BNE Brisbane Intl

Australia Melbourne MEL Melbourne Intl

Australia Sydney SYD Sydney Intl

Austria Vienna VIE Schwechat

Belgium Brussels BRU Brussels Natl

China Beijing PEK Capital Intl

China Xi'An XIY Xianyang

Denmark Copenhagen CPH Kastrup

Finland Helsinki HEL Helsinki Vantaa

France Paris CDG Charles De Gaulle

France Paris ORY Orly

Germany Berlin TXL Tegel

Germany Duesseldorf DUS Dusseldorf

Germany Frankfurt FRA Frankfurt Main

Germany Hamburg HAM Hamburg

Germany Munich MUC Franz Josef Strauss

Greece Athens ATH Eleftherios Venizelos Intl

Hong Kong Hong Kong HKG Hong Kong Intl

India Bangalore BLR Bangalore

India Delhi DEL Indira Gandhi Intl

India Madras MAA Chennai Intl

India Mumbai BOM Chhatrapati Shivaji Intl

Ireland Dublin DUB Dublin

Israel Tel-Aviv TLV Ben Gurion

Italy Milano MXP Malpensa

Italy Rome FCO Fiumicino

Japan Tokyo NRT Narita Intl

Malaysia Kuala Lumpur KUL Kuala Lumpur Intl

Netherlands Amsterdam AMS Schiphol

Norway Oslo OSL Gardermoen

Portugal Lisbon LIS Lisboa

Russia Moscow DME Domododevo

Russia Moscow SVO Sheremetyevo

Russia   St. Petersburg LED Pulkovo

Singapore Singapore SIN Changi Intl

South Korea Cheju CJU Jeju Intl

South Korea Seoul GMP Gimpo

South Korea Seoul ICN Incheon Intl

Spain Barcelona BCN Barcelona

Spain Madrid MAD Barajas

Spain Malaga AGP Malaga

Spain Palma De Mallorca PMI Son Sant Joan

Sweden Stockholm ARN Arlanda

Switzerland Zurich ZRH Zurich

Switzerland Geneva GVA Cointrin

Taiwan Taipei TPE Taoyuan Intl

Thailand Bangkok BKK Suvarnabhumi Intl

Thailand Bangkok DMK Don Muang Intl

Turkey Antalya AYT Antalya

Turkey Istanbul IST Ataturk

Turkey Istanbul SAW Sabiha Gokcen

United Arab Emirates Dubai DXB Dubai Intl

United Kingdom London LGW Gatwick

United Kingdom London LHR Heathrow

United Kingdom London LTN Luton

United Kingdom London STN Stansted

United Kingdom Manchester MAN Manchester

AGP Malaga Malaga Spain

AMS Schiphol Amsterdam Netherlands

ARN Arlanda Stockholm Sweden

ATH Eleftherios Venizelos Intl Athens Greece

AYT Antalya Antalya Turkey

BCN Barcelona Barcelona Spain

BKK Suvarnabhumi Intl Bangkok Thailand

BLR Bangalore Bangalore India

BNE Brisbane Intl Brisbane Australia

BOM Chhatrapati Shivaji Intl Mumbai India

BRU Brussels Natl Brussels Belgium

CDG Charles De Gaulle Paris France

CJU Jeju Intl Cheju South Korea

CPH Kastrup Copenhagen Denmark

DEL Indira Gandhi Intl Delhi India

DME Domododevo Moscow Russia

DMK Don Muang Intl Bangkok Thailand

DUB Dublin Ireland

DUS Duesseldorf Germany

DXB Dubai Intl Dubai UAE

FCO Fiumicino Rome Italy

FRA Frankfurt Main Germany

GMP Gimpo Seoul South Korea

GVA Geneva Cointrin Switzerland

HAM Hamburg Germany

HEL Helsinki Vantaa Finland

HKG Hong Kong Intl Hong Kong

ICN Incheon Intl Seoul South Korea

IST Ataturk Istanbul Turkey

KUL Kuala Lumpur Intl Malaysia

LED Pulkovo St. Petersburg Russia

LGW Gatwick London United Kingdom

LHR Heathrow London UK

LIS Lisboa Lisbon Portugal

LTN Luton London UK

MAA Chennai Intl Madras India

MAD Barajas Madrid Spain

MAN Manchester UK

MEL Melbourne Intl Australia

MUC Franz Josef Strauss Munich Germany

MXP Malpensa Milano Italy

NRT Narita Intl Tokyo Japan

ORY Orly Paris France

OSL Gardermoen Oslo Norway  

PEK Capital Intl Beijing China

PMI Son Sant Joan Palma De Mallorca Spain

SAW Sabiha Gokcen Istanbul Turkey

SIN Changi Intl Singapore Singapore

STN Stansted London UK

SVO Sheremetyevo Moscow Russia

SYD Sydney Intl Australia

TLV Ben Gurion Tel-Aviv Israel

TPE Taoyuan Intl Taipei  Taiwan

TXL Tegel Berlin Germany

VIE Schwechat Vienna Austria

XIY Xianyang Xi'An China

ZRH Zurich Switzerland

Click on a tabs above to quickly find an airport - by alphabetical order by name, city, country or airport code name.

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